Privacy Policy
This Privacy Policy explains how Cycle Haven handles personal data when visitors use the website, make service inquiries, book bicycle servicing, or interact with the workshop in connection with repairs and related administration.
This introduction outlines the general scope of data handling, user rights, and where to direct policy-related questions.
Data We Collect
We may process contact details, bicycle and service information, booking and intake records, inspection notes, quote and approval details, payment and collection records, and limited technical data such as device or browser information. We use this information to manage service requests, assess repair scope, communicate about work in progress, and maintain business records.
Sources of Data
We collect personal data from service inquiries by phone, email, contact form, and workshop drop-in visits, as well as from intake discussions, inspection findings, service summaries, and payment handling. We may also receive limited technical data when the website is used.
Types of Cookies
Cookies may include session cookies that help the site function during a visit, preference cookies that remember basic settings, and analytics cookies that help us understand site use in aggregate. We do not rely on cookies to collect unnecessary personal data.
Cookie Controls
Users may control cookies through their browser preferences and, where available, through on-site settings. Disabling certain cookies may reduce the functionality of forms, session features, or usage measurement tools.
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, or deletion where retention is no longer required. They may also object to or restrict certain processing in limited circumstances.
To exercise a privacy right, a person should submit a clear request using the contact details in this policy and provide enough information for us to verify the request. We may ask for additional details before taking action.
We retain personal data for as long as necessary to complete the requested service, maintain transaction and workshop records, and meet legal or operational requirements. When data is no longer needed, we delete it or anonymize it where practical.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
How We Use Data
We use personal data to respond to inquiries, schedule and manage bicycle intake, inspect and service bicycles, prepare quotes after inspection, record approvals, coordinate parts ordering, complete repairs and quality checks, issue service summaries, process payments, maintain accounts, operate the website, and meet legal or record-keeping obligations.
Service Providers
We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or similar operational tasks. These recipients may process data only for the services they provide to us and are expected to handle it confidentially.
Legal Disclosures
We may disclose personal data when required by law, court order, or lawful request from public authorities, and where necessary to establish, exercise, or defend legal claims. We may also share information to prevent fraud, misuse, or security incidents.